Processing and delivery
We check availability and payment before dispatch. A bank-transfer receipt needs staff verification. For WhatsApp-assisted orders, our team helps confirm payment and delivery details. An order reference confirms your request; it does not mean the parcel has shipped.
Delivery charges are shown at checkout before you confirm your order.
Courier delivery is arranged across Pakistan. Delivery normally takes 2–5 days after order confirmation; this is an estimate and may vary with destination, holidays, weather and courier conditions. Keep your phone available for delivery directions. When courier details are added, track your order using your order ID and phone number.
Damaged, missing or incorrect items
Please contact WhatsApp support or request a return within 48 hours of delivery if something arrives broken, leaking, missing or incorrect. Keep the item and packaging, and include your order ID and photos where possible. We review the issue and explain the appropriate replacement or refund. This reporting window does not remove rights available under applicable law.
Change of mind
Contact us within 7 days of delivery for a change-of-mind request. Food products must be unopened, in their original packaging and suitable for resale. Wait for our instructions before sending a return. Return shipping is paid by the customer for a change of mind; after receiving and checking an approved return, we refund the eligible product price.
Opened food is normally ineligible for change-of-mind returns. Defective, incorrect or misdescribed goods are assessed separately.
Cancellations, refunds and bulk orders
Ask for cancellation as early as possible; a dispatched order may no longer be cancellable. Approved refunds are arranged through an appropriate payment method after any required inspection. Provider processing times vary. Contact us with your order ID for updates.
Bulk-order payment, delivery and return terms are agreed separately before acceptance. Send a business enquiry.